General Store Manager [Saudi National]📣 Job Ad

About the General Store Manager Role

ABYAT, the largest retail store in the Middle East, is seeking a General Store Manager for its Al Madinah, Saudi Arabia location. This role is essential for driving store profitability and ensuring an exceptional customer experience within a large-format retail environment spanning 22,000 square meters and featuring over 22,000 home improvement and lifestyle products. Established in 2005, ABYAT is committed to retail excellence through a customer-centric approach and high service standards. As ABYAT expands its presence, this position plays a crucial part in its growth.

Key Responsibilities

The General Store Manager will lead and oversee all aspects of store operations to ensure the smooth execution of retail activities and the achievement of sales targets and Key Performance Indicators (KPIs). This includes monitoring critical metrics such as traffic, conversion rate, average basket size, and sales productivity. The role requires ensuring high standards of customer service, effectively handling escalated customer concerns, and leading, coaching, and developing store teams to meet performance objectives. Compliance with Visual Merchandising standards, execution of promotional campaigns, and oversight of inventory levels, stock replenishment, and product availability are also key duties. Coordination with Supply Chain, HR, Finance, Marketing, and Commercial teams is necessary for seamless operations. The manager will monitor store KPIs, prepare performance reports with actionable insights, and manage store operating expenses while identifying cost optimization opportunities.

Qualifications and Experience

• A Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.
• 5-10 years of retail experience, preferably within large-format or multi-category retail environments.
• Proven experience in store management or senior retail leadership roles.
• A strong track record in achieving sales targets and driving KPI performance.
• Experience in team leadership, coaching, and performance management.
• Must be a Saudi National.

Required Skills and Competencies

• Sales Target Achievement
• KPI Performance Management
• Customer Experience Enhancement
• Store Profitability Improvement
• Commercial Execution
• Operational Excellence
• Merchandising and Inventory Management
• Team Leadership and Coaching
• Performance Management
• Visual Merchandising and Promotional Campaign Execution
• Stock Replenishment and Supply Chain Coordination
• Cross-functional Team Collaboration (HR, Finance, Marketing, Commercial)
• Performance Reporting and Analytical Skills
• Cost Optimization

Work Details

This is a full-time position based in Al Madinah, Saudi Arabia. The role requires 5-10 years of relevant experience.